Introduction 

This Privacy Policy applies to Servco Australia Morningside Pty Ltd and the trading entities above, ABN 29 127 812 604 (the Dealer, we, our).  We are part of a group of companies that includes Servco Australia Pty Ltd ACN 123 482 717 and its subsidiaries (the Servco Australia group).   

The Dealer is committed to protecting the privacy of our customers, employees, and partners, and to complying with the Australian Privacy Principles under the Privacy Act 1988 (Cth) (Privacy Act) and other applicable laws. 

We will update this policy on our website [insert dealer website] if we change the way we handle personal information. Copies of this Policy will be made available free of charge to any person who requests it. 

Acceptance of Privacy Policy 

By engaging or dealing with us in any way, including visiting any of our physical locations, our website or contacting us by phone or email, you agree to the terms of this policy and consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy. 

What is personal information? 

Personal information is defined in the Privacy Act as information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.  

Personal information can include sensitive information.  Sensitive information is defined in the Privacy Act as information or an opinion about a person's race, ethnic origin, political opinions, membership of political associations and trade associations, religious or philosophical beliefs, sexual orientation or practices, criminal record, health information, genetic information about an individual that is not otherwise health information, biometric information that is used for the purpose of automated biometric verification or biometric identification and biometric templates. 

What kinds of personal information are collected and held by the Dealer? 

Examples of the kinds of personal information that may be collected by the Dealer include: 

• name and contact details, such as email address, postal address and telephone number; 

• identity information, including driver’s licence number, expiry date, and other identity verification data; 

• vehicle registration numbers;  

• vehicle enquiries, test drives, sales activity and contracts, service history and vehicle data; 

• details of any roadside assistance or extended warranties purchased; 

• date of birth and demographic information; 

• recordings of your interactions with us including call recordings, emails and website interactions;  

• CCTV footage if you visit our premises; 

• communication preferences (e.g. consent to SMS, email or call);  

• information about your activity on our website; 

• information about the IP address and device that you use to access our website; and 

• information provided as part of an application for employment including education, experience and references. 

If requested by you for the purpose of obtaining finance and/or insurance, we may also collect information on behalf of third party financiers and brokers such as details of your assets, liabilities, employment and income details, pay slips, tax statements and other financial information and credit information.  However, we do not hold this information in our records and you should review the relevant third party financiers' and brokers' privacy policies and credit reporting policies for details about their handling of your personal information. 

How does the Dealer collect and hold personal information? 

The Dealer collects personal information from: 

• individuals directly, for example when you apply for a loan or insurance, book a service or a test drive, communicate with us through our website or email or telephone our staff; 

• our suppliers, contractors and related entities; 

• the manufacturer of a vehicle that we sell to you; 

• referees that you may provide in support of an application for employment; and 

• from public records and other publicly accessible sources. 

Upon request, we will provide you with the source of your personal information, unless it is impracticable or unreasonable to do so. 

Cookies 

The Dealer may use "cookies", traffic measurement software or similar technologies to collect data.  Most cookies will only collect de-identified personal information.  However, some cookies do collect personal information.  

Cookies used on our website can collect the following information from users: 

• IP address; 

• device type and browser; 

• pages viewed and time spent; 

• click behaviour; 

• referring websites; and 

• location approximated from your IP address. 

We use this information to: 

• improve website functionality and user experience; 

• analyse performance and diagnose technical issues; 

• understand customer interests and website traffic patterns; 

• provide relevant marketing and advertising; and 

• support online enquiries, test drive bookings and digital forms. 

If you do not want information to be collected through the use of cookies or traffic measurement software, your device and/or browser may enable you to delete or "turn off" cookies or some the measurement software features.  However, some or all parts of our website may not function correctly if such features are disabled. 

The purposes for which the Dealer collects, holds, uses and discloses personal information 

The Dealer may collect, hold, use and disclose personal information for the following purposes: 

• to operate our website; 

• to verify identity and licence status for test drives and vehicle loans, and to manage any associated fines or tolls; 

• to deliver automotive products and services and to conduct our other business activities; 

• to arrange roadside assistance services and/or purchase extended warranties on your behalf; 

• to arrange for third party products and services to be supplied to you; 

• to transfer ownership of vehicles; 

• To register vehicles on your behalf; 

• to provide you with information about products or services offered by us; 

• to respond to your requests and inquiries; 

• to contact individuals, via email, regular mail, telephone or otherwise;  

• to provide you with information that we believe may be of interest to you or that you have requested; 

• to manage warranties, recalls, services and repairs;  

• to conduct customer satisfaction surveys;  

• to support marketing and communications (including SMS campaigns); 

• to develop and improve our products, services and content; 

• to protect our rights and property; 

• for security and occupational health and safety purposes; 

• if you have applied for a job with us, to assess your suitability for the role, including verification of your identity, qualifications, certifications and entitlement to work, and we may also conduct background or criminal history checks; 

• to investigate or report suspected unlawful activity; 

• to protect someone's life, health, safety or welfare; and 

• to comply with a law or regulation, or a court order or other legal process. 

The Dealer never uses any sensitive information for direct marketing purposes. 

Disclosure of personal information to other parties 

The Dealer may disclose personal information to other individuals and organisations, such as: 

• our related entities and bodies corporate forming part of the Servco Pacific Inc. corporate group which includes the Servco Australia group; 

• our service providers, contractors and suppliers; 

• financiers and/or insurers to whom you ask us to submit an application for finance and/or insurance on your behalf; 

• other third party suppliers who we arrange to provide products and/or services to you; 

• valuers;  

• vehicle registries; 

• the manufacturer of a vehicle that we sell to you; 

• other dealers within the Servco Australia group's network; 

• our professional advisers (e.g. lawyers and accountants); 

• debt collection agencies; 

• law enforcement officers, regulators, courts and government agencies, if permitted or required: 

• by law, regulation, court order or other legal process; 

• to assist in the prevention or detection of crime, or where a test drive vehicle or loan vehicle is involved in any parking or traffic infringements or is damaged while in your possession; 

• to prevent a threat to any person's life, health or safety; and 

• any purchaser or prospective purchaser of or investor in our business, including in the case of bankruptcy, a merger, acquisition, reorganisation, sale of assets or shares, or due diligence in respect of any such transactions. 

We do not disclose any of your personal information to any credit reporting bodies and do not request any information about you from credit reporting bodies. 

Disclosure outside of Australia 

The Servco Australia group's servers are hosted in Australia, the United States of America, Singapore and Japan. Additionally, the Servco Australia group may disclose personal information to related entities and bodies corporate in the United States of America and Hong Kong, and to contractors in the Philippines.  Servco Australia group takes reasonable steps to protect personal information that is disclosed overseas including through vendor diligence and imposing contractual obligations. 

We may also need to send your information overseas to process transactions you have instructed us to make, such as international money transfers. The countries to which we disclose your information will depend on the transaction details. 

You consent to any disclosure of your personal information outside of Australia on the understanding that if the overseas recipient handles the personal information in breach of the Australian Privacy Principles, the entity will not be accountable under the Privacy Act, and you will not be able to seek redress under the Privacy Act.  The overseas recipient may not be subject to privacy obligations or any principles similar to the Australian Privacy Principles.  Individuals may not be able to seek redress in some overseas jurisdictions, and overseas recipients may be subject to a foreign law that could compel the disclosure of personal information to a third party, such as an overseas authority. 

Government related identifiers 

The Dealer does not use any government related identifiers, such as passport number or driver's licence number, as its own identifier of any individual.  The Dealer will not use or disclose any government related identifiers other than in accordance with the Privacy Act. 

Data integrity and security 

The Dealer takes reasonable steps to ensure that the personal information that it collects, uses and discloses is accurate, up-to-date and complete.  We encourage individuals to assist us with this by contacting us if you are aware that any of your personal information is not accurate, up-to-date or complete. 

The Dealer takes reasonable steps to protect personal information it holds from misuse, interference and loss, as well as unauthorised access, modification or disclosure. 

When the Dealer no longer requires personal information for any purpose for which the information may be lawfully used or disclosed under the Australian Privacy Principles, we take reasonable steps to destroy the information or ensure that it is de-identified, except if the information is part of a Commonwealth record or the Dealer is required by law or a court or tribunal order to retain the personal information. 

Sensitive information 

If you provide us with sensitive information about other individuals, such as sexual orientation or health information, please ensure that the individual or the individual's representative is aware of the disclosure and that he or she consents to the disclosure to the Dealer as well as to the handling of their personal information in accordance with this Policy. Otherwise, you must not provide us with any sensitive information about other individuals. 

De-identified data 

You consent to us using and disclosing your de-identified data (information that no longer identifies you) for any purpose, including, without limitation, statistical analysis, product or service development, marketing and business planning or any other commercial purpose.  We undertake technical measures to ensure that this data cannot be associated back to you. 

Automated decision-making systems 

In limited circumstances, we may process your personal information using semi or fully automated decision-making systems, being any computer program or artificial intelligence, to make, or do something that is substantially and directly related to making a decision that could significantly affect the rights or interests of an individual. e.g. using a copy of your driver's licence to upload into ID confirmation or verification software to affirm your identity.  

Opting out of direct marketing communications 

To opt out of receiving direct marketing communications from us, or to request that we do not disclose any of your personal information for the purpose of facilitating direct marketing by other organisations, please notify our Privacy Officer in writing and we will remove you from our marketing database.  The contact details for our Privacy Officer are provided below. 

Access and correction  

Individuals have a right to request access to their personal information and to request its correction.  To do so, please contact the Dealer's Privacy Officer.  Contact details are provided below.  

The Dealer does not impose a charge for making a request for access.  However, we may charge for reasonable administrative costs incurred in providing access. 

The Dealer encourages individuals to advise our Privacy Officer if your personal information requires correction or updating.  The Dealer does not impose any charge with respect to requests for correction or updates. 

Before correcting or providing access to personal information in response to a request, the Dealer will require your identity to be confirmed. 

Requests for access or correction may be refused upon the grounds contained in the Privacy Act.  If we refuse to provide access, or to correct personal information, the Dealer will provide you with reasons for the refusal.  

Minors and Children’s Privacy 

Servco does not and does not intend to transact with individuals under the age of 18. Individuals under the age of 18 must only communicate and transact with us with the involvement of a parent or legal guardian. Individuals under the age of 18 must not submit any personal information. Anyone providing any personal information to us must declare they are over the age of 18.  

Complaints and requests for information 

A person who wishes to complain about a breach of the Australian Privacy Principles by the Dealer should contact our Privacy Officer. General requests for information from individuals or government agencies can be directed to our Privacy Officer. 

The Dealer will not impose any charge for making or dealing with a complaint, or for providing the information requested. Complaints and requests for information will be acknowledged by our Privacy Officer.  

We will use our best endeavours to ensure that complaints and requests for information are actioned within 30 days from our receipt of the request.  We will contact you if we need more time. 

You may also contact the Australian Information Commissioner: 

   Office of the Australian Information Commissioner 

   GPO Box 5218 

   SYDNEY NSW  2001 

   Telephone:  1300 363 992 

   Fax:  02 9284 9666 

   Website:  www.oaic.gov.au 

Dealer's Privacy Officer 

The Dealer's Privacy Officer's contact details are: 

   The Privacy Officer 

   Level 8/189 Grey St, South Brisbane QLD 4101 

   Email: privacyaustralia@servco.com  

Status of this Policy 

This Policy may be varied by the Dealer from time to time.   

This Policy does not create any legally enforceable obligations on the part of the Dealer and does not grant to any individual any rights beyond the rights created under the Privacy Act. 

 This Policy was last updated on March 24, 2026. 

Toyota Australia Privacy Notice 

Downtown Toyota ABN 29 127 812 604 (the Dealer) are independent authorised Toyota dealers that are part of the OneToyota network of Toyota organisation in Australia (each a OneToyota organisation), comprising:   

• authorised Toyota dealers in Australia;  

• Toyota Motor Corporation Australia Limited (Toyota Australia); 

• Toyota Finance Australia Limited; 

• Aioi Nissay Dowa Insurance Company Australia Pty Ltd trading as Toyota insurance; and 

• Toyota Western Australia (comprising Prestige Motors Pty Ltd as trustee for the Prestige Toyota Unit Trust and Eastpoint Pty Ltd. 

The Dealer and other OneToyota organisations collect and share with each other customer and guest information, including data collected from Connected Services, to provide you an integrated OneToyota guest experience, such as allowing you to be known across the network regardless of which OneToyota organisation you deal with and to provide you with products, services, information and assistance, respond to your enquiries and help keep your information up to date.  Your information may be disclosed to OneToyota network service providers in Australia and overseas for these purposes. 

OneToyota Marketing 

OneToyota organisations may send you marketing to inform you about products or services, special offers, promotions and events that may be of interest to you.  These marketing communications may include joint promotions with promotion partners, and may be sent to you using any contact details provided by you, such as post, phone, email or SMS. 

Please note that each of the OneToyota organisations are separate organisations.  If you do not wish to receive marketing from one organisation, you can let that organisation know at any time using the contact details in their privacy policy (available on their website or at https://www.toyota.com.au/policies/privacy-policy) or using the "unsubscribe" or other opt-out function offered by the organisation. 

If you do not wish to receive guest satisfaction surveys or other marketing information from Toyota Australia, you can also contact Toyota Australia directly on 1800 252 097 (you will still receive safety-related messages). 

 Your consent to receive marketing from a OneToyota organisation will be deemed to be ongoing if you do not opt out when you are offered the opportunity to do so, or unless and until you advise the relevant organisation otherwise. 

Disclosure of personal information overseas 

Your personal information may be sent to Toyota Australia's parent company in Japan.  Please also note that some of the servers on which Toyota Australia's customer information is held are located overseas including in the United States, the United Kingdom and Sweden. 

More information 

For more information about how Toyota Australia and Toyota Finance Australia Limited handle your personal information, please see their combined privacy policy at https://www.toyota.com.au/policies/privacy-policy.  The privacy policies of Toyota Insurance and Toyota Western Australia are each also available at that address.  

These privacy policies also contain information about how individuals may access the personal information about that individual held by the relevant organisation and seek correction of their information.  The privacy policies also contain information about how you may complain about a privacy breach and how such a complaint will be dealt with.